The Super Everyday Guarantee

See the difference in 90 days, or your money back.

We're confident Super Everyday will make a visible difference to your dog. So here's our promise: give it to them every day for 90 days, and if you can't see a difference, we'll refund you in full. No arguments, no forms to fill in.

Why 90 days?

Supplements aren't overnight fixes. The good stuff builds up gradually, and every dog responds at their own pace. Plenty of owners notice a change sooner, but 90 days of daily use is the fair test. So we ask you to see the full 90 days through before you claim, and in return we'll take your word for what you see.

How it works

1. Give your dog their full daily amount, every day, for 90 days from the day your first order arrives.
2. Not sure it's working partway through? Email us at support@superwildpets.com before you give up on it. Sometimes it's as simple as adjusting the amount for your dog's size, and asking for help doesn't affect your guarantee.
3. Still can't see a difference after 90 days? Email us with your order number within 30 days of finishing the trial, which means any time up to 120 days after your first delivery.
4. We'll confirm your claim and refund every Super Everyday order from your first 90 days, back to your original payment method, within 10 business days.

You know your dog best. If you tell us it hasn't worked, that's enough for us.

Yes, even if the pouches are empty

They should be. That's rather the point. A results guarantee only means something if you've actually used the product, so empty pouches are exactly what we expect. There's nothing to send back, no return postage, and you don't need the original packaging.

Playing fair

The guarantee covers your first Super Everyday purchase, up to 90 days' supply, and we can honour one claim per household. If you're on a subscription, every order delivered during your first 90 days is covered. We may ask which dog you've been feeding it to and how it's gone. That's only so we can learn, never to argue. Got more than one dog, or an unusual situation? Email us and we'll be fair about it.

What if my dog does not eat it?

We've done countless hours of taste testing for all of our products, so we're confident your pup will eat it. Please ensure this is mixed into their food properly. If your dog will not eat it after that, please send us a short video showing yourself scooping this out and mixing it in with your dog present, and we'll request a return for a refund. 

Changed your mind? You've got 30 days

No problem. If an item is unopened and unused, you can return it within 30 days of delivery for a full refund. Email support@superwildpets.com with your order number and we'll send you a prepaid return label. There's no restocking fee and you won't pay for return postage. Please contact us before sending anything back, so we know to expect it.

Already started a pouch? Then the guarantee is your route: give it the full 90 days, and if you can't see a difference we'll refund you.

If something's wrong with your order

If your order arrives damaged, faulty, or it's simply the wrong thing, email support@superwildpets.com with a photo and we'll sort it straight away. You won't need to return anything first, and you don't need to wait 90 days. This is separate from the guarantee.

Refunds

Once we've confirmed your guarantee claim or received your return, we'll email to confirm, and your refund goes back to your original payment method within 10 business days. Your bank may take a few days longer to show it.

If it's been more than 15 business days since we confirmed your refund and there's still nothing, chase us at support@superwildpets.com and we'll find it.

What we can't refund

Gift cards, change of mind returns after the 30 day window, second guarantee claims from the same household, and guarantee claims made more than 120 days after your first delivery. That's it.

Subscriptions

You can pause, skip or cancel your subscription at any time from your account, with no notice period and no cancellation fee. Cancelling doesn't affect your guarantee. If you're inside your first 90 days, you're still covered. See our cancellation policy for details.

Free Gifts

Please note that subscriptions that are cancelled the same day do not qualify for free gifts. 

Exchanges

Ordered the wrong size for your dog? Email us and we'll swap it. There's no need to restart your 90 days if you're switching sizes of the same product. The quickest route is usually a refund on the original order and a fresh order at the right size, but tell us what you need and we'll make it work.

Your legal rights

Our returns policy and guarantee are promises we choose to make. They sit on top of your legal rights and don't replace them. UK customers have the right to cancel an online order within 14 days of delivery for any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and customers in the EU have an equivalent right. You also have rights under the Consumer Rights Act 2015 if a product is faulty or not as described. Nothing in this policy affects your statutory rights.

Still got a question?

Email support@superwildpets.com. A human reads every message.