Contact information

Contact Superwild

We're a small UK team and we read every message ourselves. Here's how to reach us, and what to expect when you do.

Email

For order support, returns, or anything urgent: support@superwildpets.com

For general questions and product help: hello@superwildpets.com

We aim to reply within one working day, Monday to Friday.

Phone

Open Monday to Friday, 9:00 a.m. to 5:30 p.m. UK time. Outside these hours, please email and we will come back to you on the next working day.

Postal address

Superwild Ltd
Moy Road Industrial Estate
Taffs Well
Cardiff
CF15 7QR
United Kingdom

Returns and refunds

Please email support@superwildpets.com before sending anything back. Items returned without a return authorisation cannot be accepted. Full details are in our Refund Policy.

Press, partnerships, and wholesale

Drop us a line at hello@superwildpets.com with the subject line Press, Partnership, or Wholesale, and we will route it to the right person.